Fast & Reliable Delivery — Bangladesh Wide

Delivery Charges

Delivery charges may vary depending on product type, location, courier policy, promotional offer, or special delivery requirements. For selected orders, Deshi Furstan may request advance delivery charge or partial/full payment before dispatch.

Carriers & Timeframes

• Please keep your phone reachable after placing an order.
• Our team or courier partner may call you before delivery.
• Please receive the parcel from the courier when they arrive at your address.
• Failed delivery due to unreachable phone or wrong address may require re-delivery charge.

On Delivery & Inspection

• Please check the parcel condition at the time of delivery while the courier is present.
• If you receive a wrong product, damaged item, wrong size/color, or missing item, please contact us immediately at 01349523553 or email support@deshifustan.store.
• You can also contact us through WhatsApp: 01349523553 .
• Once the delivery agent leaves, immediate exchange or return processing may take additional time.

After Opening the Parcel

• If you find any issue after opening the parcel, please contact our support team as soon as possible.
• For return or replacement, the product must be unused, unwashed, undamaged, and returned with original packaging where applicable.
• If the return is made without a valid reason, such as change of mind, delivery charges may be borne by the customer.
• Replacement or refund will be processed according to our Return & Refund Policy after checking the returned item.

Order Processing

• Orders are processed after confirmation by our team.
• Order confirmation may be done through phone call, WhatsApp, email, or website notification.
• Orders placed during holidays or outside business hours may be processed on the next working day.
• We reserve the right to cancel an order if product is unavailable, payment is not verified, or customer information is incomplete.

Cash on Delivery & Advance Payment

• Cash on Delivery may be available for eligible orders.
• Advance delivery charge may be required for selected areas, high-value orders, customized orders, or repeat failed deliveries.
• For advance payment, customers may need to provide transaction ID, sender number, or payment confirmation details.
• Order dispatch may be delayed if payment verification is pending.

Helpful Notes

• Please provide complete and correct delivery address with reachable phone number.
• Delivery time is an estimate and may vary due to courier network or unavoidable circumstances.
• For faster support, please mention your order number or phone number when contacting us.
• Product packaging should be kept safe until return/exchange period is over.