Your Privacy Matters at Deshi Furstan

1. Information We Collect

• Identity & Contact Information: name, phone number, email address, shipping address, and billing address.
• Order Details: products purchased, order amount, delivery instructions, return/exchange requests, and customer preferences.
• Payment Details: payment method, transaction reference, and payment confirmation details. We do not store full card numbers.
• Communications: messages sent through email, phone, WhatsApp, Facebook, support requests, and product inquiries.
• Technical Information: IP address, device type, browser type, approximate location, cookies, page views, clicks, and website analytics data.
• Social Media Information: public profile information when you interact with us through our Facebook page or other social platforms.

2. How We Use Your Information

• To process, confirm, and deliver your orders.
• To contact you regarding order updates, delivery status, payment confirmation, return, refund, or exchange matters.
• To provide customer support through phone, WhatsApp, email, or social media.
• To improve our website, products, services, and customer shopping experience.
• To send promotional offers, updates, or marketing messages where permitted by you.
• To detect and prevent fraud, misuse, unauthorized transactions, or security incidents.
• To comply with applicable legal, accounting, and regulatory requirements in Bangladesh.

3. Sharing & Disclosures

We share your information only when necessary to operate our business, complete your order, and provide customer service.

• Delivery Partners: courier or logistics partners to deliver your order.
• Payment Providers: payment gateway, mobile banking, or banking partners to verify and process payments.
• Service Providers: hosting, analytics, email, SMS, WhatsApp, customer support, and website management service providers.
• Legal Requirements: when required by law, government authority, court order, or to protect our rights and security.

We do not sell your personal information to any third party.

4. Cookies & Tracking

We use cookies and similar technologies to improve website performance, remember your preferences, keep your session secure, and understand how visitors use our website. You can control or disable cookies through your browser settings. However, disabling cookies may affect some website features.

5. Payments

• Cash on Delivery: available for eligible orders where applicable.
• Advance Payment: for certain orders, delivery charge or partial/full payment may be requested in advance.
• Payment Confirmation: we may collect transaction ID, sender number, payer name, and payment screenshot where required.
• Security: we do not store full card numbers or sensitive payment credentials on our servers.

6. Data Retention

We keep your personal information only as long as necessary for order processing, customer support, accounting, legal compliance, fraud prevention, and business record purposes. When the data is no longer needed, we may delete, anonymize, or securely archive it according to our retention practices.

7. Data Security

We use reasonable technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

8. Your Rights & Choices

• You may request access to your personal information.
• You may request correction or update of your personal details.
• You may request deletion of your information where applicable.
• You may withdraw consent for marketing messages at any time.
• You may manage cookies through your browser settings.

For security reasons, we may need to verify your identity before processing certain requests.

9. Children’s Privacy

Our services are intended for general customers and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

10. International Transfers

We primarily process information in Bangladesh. However, some service providers such as hosting, analytics, email, or payment-related services may process data outside Bangladesh. In such cases, we take reasonable steps to ensure appropriate safeguards are followed.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Material changes may also be communicated through email, website notice, or other suitable channels.

12. Contact Us

For any privacy questions, customer support, requests, or complaints, please contact us using the details below:

• Email: support@deshifustan.store
• Phone: 01349523553
• WhatsApp: 01349523553
• Facebook: https://web.facebook.com/deshifustan
• Address: House-54/14, Road #12, Shekhertek, Mohammadpur (Shyamoli), Dhaka-1207, Bangladesh